The following terms and condition of sale detail the terms on which we supply the goods listed on our website www.scarlettwoods.com to you. Please read these terms carefully before ordering any Goods from our site. By ordering any of our goods, you will be deemed to have accepted these terms.
If you refuse to agree to these terms, you must not order any Goods from our site.
- Ordering Goods Online
1.1 You confirm to us that all information which you are required to provide when ordering goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
- Your Status
2.1 By placing an order through our site you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
3.1 If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
4.1 We offer goods for sale that are in stock and available for dispatch. Occasionally, however, we may be waiting for stock.
4.2 In the unlikely event that the goods that you have ordered and paid for are unavailable then you will be offered a full refund.
4.3 Please note that Goods are not reserved for you while they are in your shopping basket.
- Price & Payment
5.1 The price of Goods quoted on our website includes VAT (Value Added Tax) where applicable.
5.2 Please note that prices quoted in Euros (€) & US Dollars ($) are only indicative and all purchases will be charged in Pounds Sterling (£), at the current exchange rate.
5.3 All payment for Goods must be made before the Goods are delivered.
5.4 Payment online will be made by credit, debit card or Paypal. At our discretion, we may accept payment by cheque or other means. We will not charge your credit or debit card until we despatch your order. In all cases, delivery will not occur until we are satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared.
5.5 Please not that only one gift code can be applied per order.
5.6 All published prices are subject to change at any time without notice.
- How The Contract Is Formed Between You & Us
6.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and, if we accept your offer, we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched. The contract between us will only be formed when we send you the Dispatch Confirmation and will be deemed to incorporate these terms. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a Dispatch Confirmation.
- Cancellation and Returns Policy
7.1 If you wish to cancel your order: (a) You can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or (b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 7.3 below.
7.2 Delivery takes place when we or our delivery agent leaves the Products at the address that you specified for delivery when you placed the order. We will normally ask for a signature from someone at that delivery address.
7.3 You can return goods you have ordered from us for any reason at any time within 28 days of delivery for a full refund or exchange. The costs of returning goods to us shall be borne by you.
7.4 You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
7.5 We will usually process the refund due to you as soon as possible and, in any case, within 7-10 working days of the day on which we confirmed to you via e-mail that you are entitled to a refund. We will refund any money received from you using the same method originally used by you to pay for your purchase.
7.6 Upon receipt of the goods we will give you a full refund of the amount paid excluding any shipping or statutory duties paid or an exchange credit as required.
7.7 Products for which you are entitled to a refund due to a defect will be refunded in full, including a refund of the delivery charges for sending the Product to you (where applicable) and the cost incurred by you in returning the Product to us (where applicable).
7.8 The rights to return the goods to us will not apply in the event that the product has been used or damaged by you in any way. The provisions of this clause do not affect your statutory rights.
- Risk & Ownership
8.1 The risk of loss or damage to Goods passes to you when you actually receive the Goods (or when they are received by some third party that you identified to take possession of the Goods). If you have agreed to arrange collection of the Goods from us, the risk in those Goods passes to you on collection by you or your carrier.
8.2 Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you.
8.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
8.4 You have no right to re-sell any Goods until payment has been received in full by us.
- Warranties & Liability
9.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
9.2 We will not have any responsibility for any damage which occurs to the Goods after you receive them.
9.3 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
- Import Duty
10.1 If you order Goods from our site for delivery outside the UK then they may be subject to import duties, taxes and brokerage fees which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties, taxes and fees. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
10.2 Please be aware that if the items shipped were returned because the recipient is not willing to pay the applicable local taxes/ import duties, the delivery address is wrong or there is no one to accept the package, we are unable to refund shipping charges, custom charges and any return charges incurred by SCARLETT WOODS. Do not hesitate to contact us if you have any questions related to shipping to your country.
10.3 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
- Legal Notices
11.1 Unless stated otherwise elsewhere in these terms, all legal notices given by you to us must be given to SCARLETT WOODS, PO Box 72386, London, SW18 9PH. We may give legal notices to you at either the e-mail or postal address you provide to us when placing an order. Any legal notice posted by us on our website will be deemed received by you and properly served as soon as it is posted on our website. Any legal notice emailed by us to you will be deemed received by you and properly served 24 hours after being sent. Any legal notice posted by you to us or by us to you will be deemed received by the addressee and properly served three days after the date of posting. In proving the service of any legal notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
- Customer Default
12.1 If you:
- give us any incorrect personal information, or
- fail to make any payment when it is due, or
- cancel any payment, or
- become insolvent, or
- commit any breach of these Terms
Then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
- Force Majeure
13.1 We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.
- Intellectual Property
14.1 Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any of those Goods.
- Our Right To Vary These Terms
15.1 We have the right to revise and amend these terms from time to time. You will be subject to the policies and terms in force at the time that you order Goods from us, unless:
16.1 If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute.
16.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.
17. Governing Law and Jurisdiction
17.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
17.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.